We’re looking for someone to join our inspiring Visitor Engagement Team as a Digital Visitor Engagement volunteer.

You’ll be desk-based and help us to keep our digital visitor information up-to-date and refreshed so that people across Yorkshire can use it to head out and be inspired by the incredible wildlife and wild places that we care for.

This role is vital to creating fantastic visitor experiences, as your work will guide visitors when they’re deciding which of our wild places they’d like to head out and explore!

Within the Visitor Engagement Team, we oversee and deliver most of the events and schools and groups at Yorkshire Wildlife Trust. We are also responsible for keeping our visitors up-to-date with the latest information. You’ll support us in keeping our online listings and information relevant and refreshed so that our visitors can have a great experience!

You’ll be desk-based and help us to keep our digital visitor information up-to-date and refreshed so that people across Yorkshire can use it to head out and be inspired by the incredible wildlife and wild places that we care for. This role is vital to creating fantastic visitor experiences, as your work will guide visitors when they’re deciding which of our wild places they’d like to head out and explore!

We have a range of places where people can access information about our reserves: from Google to our website, TripAdvisor and more. To coincide with the launch of our new guidebook, you’ll be working to update our reserve information and ensure that visitors can access useful information online about facilities, accessibility and what to see at Yorkshire Wildlife Trust reserves. As well as this, you’ll be engaging with visitors digitally - answering questions and responding to reviews on our TripAdvisor and Google platforms.

Tasks will include:

• Updating visitor information for each reserve to reflect the latest edition of our Discover Yorkshire’s Wildlife guidebook.
   
• Checking and updating information on our website event listings and Eventbrite event listings.
   
• Supporting in the upload of events via the website and Eventbrite before our bi-annual events programmes.
   
• Ensuring that online listings have engaging copy and images attached to them.
   
• Ensuring that online listings have the correct information attached to them and are in a standardised format.
   
• Keeping templates on Eventbrite updated and cleaning up excess listings.
   
• Assisting the Inspiring People Manager in responding to visitor enquiries with regards to events.
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• For more information and to apply for this role please read through the below Digital Engagement Volunteer Role Description, Volunteer Code of Conduct and send in a completed Volunteer Application to volunteering@ywt.org.uk